Privacy

Who we are

This page covers our website at oakandchisel.co and the Oak & Chisel app on iPhone, iPad and Android. We are Oak and Chisel LLC (“Oak & Chisel”, “we”). You can reach us at hello@oakandchisel.co.

The app is for our customers and for the people who work with us. A customer joins with a personal invite code from us. Crew, contractors and office staff use the same app for their work, so some sections below say which of the two they apply to.

What we collect on the website

If you use the chat on this site to ask about work, we collect what you type into it. In practice that is your name, your mobile number, the address of the property, a description of the job, and your email address if you give us one for a confirmation.

We also keep the conversation itself, so the assistant can follow what you have already told it and so we can see what was said if something goes wrong.

There are no advertising or analytics cookies on this site and no third-party trackers. The chat stores a random session identifier in your browser so one conversation holds together; it says nothing about you.

What we collect in the app: your account

You sign in with Apple or with Google. There are no passwords. From Apple or Google we receive your name and your email address. If you use “Hide My Email” with Apple, we receive the private relay address Apple gives us, and that is the address we write to. We keep which of the two you signed in with and when you last used it.

We also keep your language, and a random identifier made when you install the app. It tells us which of your devices is which. We record the app version and whether the device is a phone or a tablet.

If you use the app on an iPhone and allow notifications, we keep the notification address Apple gives the app for that phone, so we can send you notices. We do not send text messages from the app.

What we collect in the app: customers

To run your project and your home's care we keep what you and we put in the app: your name, phone number and email address; the addresses of your homes; other people you add to your household, with the contact details you give; the access codes for your home if you or we record them; and notes about your home and your preferences.

We keep the record of the work: site visit bookings, quotes, the name you type to sign, change orders you approve or decline, invoices and payments, the final walkthrough and punch list, warranty details, Property Care plans and visit reports.

We keep your messages with us. If you send a photo or a voice note in a message, we keep that too. You can take a photo with the camera or pick one from your photo library, and you can record a voice note with the microphone. The app asks your phone for permission the first time, and only uses the camera, library or microphone when you start one of these actions. You can also use a photo for your profile picture.

The app never asks for your location if you are a customer.

What we collect in the app: crew, contractors and office staff

If you work with us, we also keep your hours, the photos and voice notes you record for a job, receipts and other documents you upload, and the details we need to pay you and to keep our records in order (for example insurance and tax forms, if you are a contractor).

Location. Hourly contractors and crew check in and out of a job with the phone's GPS. The app reads your position once when you check in and once when you check out, and records that position, how accurate it was and how far you were from the property, to show your hours on site. It does not track you at any other time and does not use your location in the background. When crew add a receipt, the app may also read your position to suggest the job you are standing at.

Local weather. The Today page for managers and office staff shows a seven-day forecast. If you choose “Use my location” in the app, or in the web app, and allow it, your phone or browser reads where you are once when Today opens and the app asks the US National Weather Service for the forecast there. The position is rounded to about one kilometre before it leaves your device. We use it only to look up that forecast; we do not store it, write it to our logs or keep any history of it, and it is not used in the background. If you do not allow it, Today shows the forecast for the location you have chosen instead.

If you choose to connect your Google Calendar, we keep a secure, encrypted connection to it. We write the visits and reminders you choose to sync into a calendar the app creates, and, only if you allow it, we read when you are busy so we can see your availability. You can disconnect it at any time.

Face ID or your device passcode can lock the staff tools on your device. That check happens on your phone; we do not receive your face or fingerprint.

Payments

Card and bank (ACH) payments are handled by Stripe. Online payment is not available in the app yet. When it is, you will enter your card or bank details into Stripe's payment form, so they go to Stripe and not to us. We keep the invoice, the amount, the date and whether it was paid, along with the reference Stripe gives us for you. We do not keep your full card number.

If you pay by check, our office records the payment. They may photograph the check to do so; before it is read, the account and routing numbers on it are covered.

Why we use it

We use what we collect to run your project and your home's care, send you the quotes, invoices, updates and notices that go with them, keep our records, and keep the app secure. We use hours and location records to pay people correctly. We do not use any of it for advertising, and we do not track you across other companies' apps or websites. There are no advertising or analytics tools in the app.

Why we ask for a mobile number

On the website, before we accept a request or book a visit, we text a short code to the number you give us and ask you to read it back. That confirms the number reaches you. Without it, anyone could book visits in someone else's name.

We use your number to send that code, to confirm a booking, and to contact you about the work. We do not send marketing texts. Reply STOP to any message to stop them.

Your property address

We look the address up to work out which of our two bases it is near, and whether it is close enough for us to visit. We also use it to find the property's position on a map, which the app needs to check crew in on site. That lookup is done by Amazon Location Service, and the app uses it to suggest addresses as you type. We keep the tidied address, and its map position, with your request or your home so we know where the job is.

Who else sees it

Your information is stored in Amazon Web Services in the United States and is read by the Oak & Chisel team. In the app, the people who can see it are the office, managers and crew who need it for your project. Our owners and head office can see every customer. Another Oak & Chisel location sees yours only if you agree. If you share a home's account with other people, they see that home's records. Customers see the crew by first name.

• Amazon Web Services runs our servers, database, file storage and sign-in service, and sends our email.
• Apple and Google let you sign in. Apple also delivers notifications to iPhones. Google Calendar and Google Workspace hold the calendars described above.
• Stripe handles payments, as described above.
• Amazon Bedrock, Amazon Transcribe and Amazon Translate help us read receipts and check photos, write up a crew member's notes, turn voice notes into text, and translate messages between English and Spanish.
• Amazon Location Service looks up addresses, as described above. The US National Weather Service provides forecasts for a property's area; we send it only the position of the property or, if you choose “Use my location” for the Today weather, your position rounded to about one kilometre.

The assistant on our website chat runs on Amazon Bedrock. What you type is sent there to produce a reply, and is not used to train anyone's model.

A booked site visit from the website is written into our own Google Calendar, held in Google Workspace, so the team knows where to be. You are not added to that calendar and cannot see it.

We may use photos of completed projects as advertising, as our Terms say.

We do not sell your information, and we share it with nobody beyond the services named here, which handle it on our behalf.

How long we keep it

Website: verification codes are deleted automatically within minutes. Chat conversations are kept for 30 days. Enquiries and bookings we keep for as long as we may need them to do the work and to deal with anything arising from it.

App: we do not delete app records automatically yet. We have not set fixed periods for them, and when we do we will say so here. Until then we keep project records, messages, photos, voice notes, hours and location records for as long as we may need them for the work, our legal and tax obligations, and anything arising from the work.

Asking us to delete it

You can delete your app account yourself: open the app, go to Account, then Delete account. The page Delete your account explains what is deleted and what we keep. If you sign in with Apple, we also end the link between your Apple ID and this app. If you cannot use the app, email hello@oakandchisel.co with the subject “Delete my account”.

Signed contracts, invoices and payments, the record of what was done in the app (kept for security), and your acceptance of our terms are kept after your account is deleted, because we may need them for the work and for our legal and tax obligations.

For anything you gave us on the website, or if you want to know what we hold about you, email hello@oakandchisel.co and ask, and we will delete what we can or tell you what we hold. We will not ask you for a reason.

Your choices

You can turn off notifications, the camera, the photo library, the microphone or location for the app at any time in your phone's settings, and choose in the app which notices you get. The app keeps working without them, except the feature that needs them: for example, crew cannot check in without location, and the Today weather shows your chosen location's forecast instead of one for where you are.

Children

The website and the app are for people arranging or doing work on a property. You must be 18 or older to create an account. They are not aimed at children, and we do not knowingly collect anything about them.

Changes

If we change what we collect, we will change this page. Last updated 2 November 2026.