Terms

Who we are

These terms are an agreement between you and Oak and Chisel LLC (“Oak & Chisel”, “we”). They cover our website, the Oak & Chisel app and the work we do for you. If your signed quote or contract for a job says something different, the signed quote or contract applies to that job.

Your quote

We never quote a job we haven't seen. After a site visit you receive a written quote. You'll know the cost before any work begins.

Deposit and billing

Once you accept, we send an invoice. A deposit holds your start date and lets us order materials. The remaining balance is billed at each milestone in the payment schedule on your quote.

You can pay by card or bank transfer (ACH) through our payment provider, Stripe. If you turn on autopay, we charge your saved method on each invoice's due date.

Deposits, cancellations & refunds

At Oak & Chisel, openness and transparency are part of how we do business. We want our customers to feel comfortable moving forward with a project, which is why we keep our deposit and cancellation policy simple and fair.

Project deposits

A deposit may be required to secure your project and reserve a start date on our schedule. Your deposit confirms your intention to move forward and allows us to begin planning and preparing for your project.

Cancellation before materials are purchased

If you decide to cancel your project before Oak & Chisel has purchased, ordered, or committed to any materials, products, rentals, permits, or other project-specific expenses, your deposit will be refunded in full.

Cancellation after materials are purchased

If materials or products have already been purchased or ordered for your project, we will make reasonable efforts to return any eligible items.

Any actual costs associated with those purchases or returns will be deducted from your refund. These may include:

• Supplier restocking or return fees
• Delivery charges
• Collection or pickup charges
• Shipping or freight costs
• Reasonable handling costs associated with returning project materials
• The cost of any custom, special-order, non-returnable, or already-used materials

We will clearly communicate these costs and provide a breakdown of any deductions from your deposit.

Our commitment

Our goal is not to profit from a cancellation. Our goal is simply to recover costs that Oak & Chisel has already incurred on your behalf.

We believe doing business should be straightforward. If plans change, talk to us. We will always work with you to find the fairest solution possible.

Oak & Chisel
Thoughtful improvements, beautifully done.

Late payment

If an invoice is overdue, we may pause work until it is paid, and we may charge a late fee of 1.5% a month on the overdue balance.

Changes to the work

Any change that adds work needs your signed approval before we do it.

Our guarantee

Every job is backed by a 12-month workmanship guarantee. If you call us back under it, we answer within 48 hours.

The guarantee does not cover:

• normal wear and tear
• damage from misuse, accidents, weather events or work by others
• materials you supplied
• manufacturer defects, which are covered by the maker's own warranty; we will help you make that claim

Property Care plans

You can cancel a Property Care plan at any time with 30 days' notice. There is no minimum term. Visits that fall within the 30 days still happen and are billed.

Photos of your project

We photograph our work to record it. We reserve the right to use photos of completed projects, including before and after pictures, as public advertising for Oak and Chisel LLC, on our website, social media and other marketing.

Using the app and website

• You must be 18 or older to create an account.
• Keep your sign-in to yourself; you are responsible for what is done with your account.
• Don't misuse the app or website: no false bookings, no abuse of our staff, and no attempts to break or get around how they work.
• We may suspend or close an account that breaks these rules.
• Our content, logos and designs belong to us.

We send updates about your work as app notifications. You can delete your account at any time; see Delete your account.

Limits on our liability

Our total liability for a job is limited to the amount you paid us for that job. We are not liable for indirect losses, such as lost rent or lost income. Nothing in these terms limits any liability that the law does not allow us to limit.

Law and disputes

These terms are governed by the law of the state where the property is: North Carolina for homes in the Raleigh area and Florida for homes in the 30A area.

If a disagreement comes up, contact us first so we can try to sort it out. If we can't, the dispute will be settled by binding arbitration run by the American Arbitration Association under its Consumer Arbitration Rules, held in the county where the property is. Either of us may still bring a claim in small claims court instead. Claims are brought individually, not as part of a class action.

Attorneys' fees and costs

If a dispute arising out of or relating to these terms or our work for you results in arbitration, litigation or any other legal proceeding, the prevailing party may recover from the other party its reasonable attorneys' fees, court and arbitration costs, expert witness fees and other expenses, including those incurred on appeal and in enforcing or collecting a judgment, in addition to any other relief it is entitled to.

For a property in North Carolina, if we must use an attorney to collect an unpaid balance, you agree to pay reasonable attorneys' fees of up to 15% of the outstanding balance, as permitted by N.C.G.S. § 6-21.2.

Changes to these terms

If we change these terms we will update this page and its date. The terms in place when you sign a quote apply to that job.

Contact us

Raleigh, NC: 919-397-3622
30A, FL: 850-460-1125
Email: hello@oakandchisel.co

What we collect when you use this website is explained on our Privacy page.